David L Thodey’s positive mindset truly is contagious. Telstra’s exceptionally witty chief has mentioned time and again that he believes his mission in life is to capture the hearts and minds of Australians through constant customer service improvements. Thanks to Thodey’s idea of bundling deals for clients he has managed to get the company back on track with a significant profit rise. Prior to joining Telstra, Thodey was CEO of IBM Australia and New Zealand and is renowned for his connections across the Asia Pacific. The animated speaker has been widely professed to be a unique asset to the business world.