Whilst many companies make a decision to either expand their video communications real estate or refresh existing technologies, few will have given equal importance to the successful adoption, application, management and ongoing support of these technologies within their organisations. Once the commitment has been made to invest what should be the next step?

Choosing a partner to supply the chosen equipment or infrastructure is just a small part of the successful deployment and integration of such technologies. How can you ensure that you have chosen your hardware correctly and that you have the ideal model for your organisation? In addition, how can you ensure that the cost savings are made and captured and that the required reduction in carbon footprint is measured and achieved? All of these items are critical in judging the success of your project and ensuring the return on your investment.

Success can only be achieved when a partner understands your specific requirements and is aligned to your company’s philosophy and culture; providing focus on the results to be achieved rather than the technology to be deployed. To meet these requirements and to provide a complete service for existing FTSE 100 clients, DRV (part of The Multimedia Group) has developed a very successful and unique end-to-end, managed service offering covering all aspects of video conferencing, video collaboration and telepresence deployment, lifecycle management and support.

The DRV model can be tailored to the individual needs of each client and can be provided across a global footprint; taking the traditional service wrap beyond the hardware support profile offered by manufacturers and product distributors and carrying this forward into a fully managed service. This offering covers all aspects of hardware, software and infrastructure deployment, with internal communication and adoption plans, full life cycle management, real time operational management, maintenance and round the clock support.

DRV’s range of service packages are based around individual client needs allowing both the DRV and client teams to assess and understand current VC usage and travel profiles within the organisation, and how efficiency improvements, cost savings and carbon footprint reductions can be best achieved for the minimum investment. The full end-to-end service provides a continuing partnership between DRV and the client’s internal teams to identify how costs and utilisation can continue to be maximised during the life of the service, whilst continuing to drive down costs.

DRV’s design and integration teams provide clients with a proactive VIP white glove service at all stages of a project; promoting internal use and adoption and ensuring the user experience is both smooth and successful each and every time.

Managed service offerings include zero capital investment models where the full service wrap (hardware, infrastructure, management and support) is contained in a package over the life cycle of the systems and where all elements are provided for a fixed monthly or quarterly charge, on a room by room basis. This unique model allows clients with dynamic requirements to extend, relocate or adapt services provided as the business requirement changes.
This complete service wrap can also be extended to include a proactive end-to-end managed service supporting existing video conferencing and telepresence estates, as well as providing advice about how existing equipment can be used and managed effectively to extend a maximum return of investment, vital to the efficient operation and growth of an organisation.

DRV have many years of experience working in partnership with high profile corporate clients, integrating and providing extensive support for multi-campus, global video conferencing and multimedia technology business-critical systems on a variety of platforms.

For further information contact Sarah Joyce on + 44 20 7005 6391; email sarah.joyce@drv.com or visit www.drv.com