customer service

Why it is time for B2B CEOs to rethink their pricing strategy

Research has shown that B2B companies dedicate a shockingly short amount of time on pricing models for their professional services. With many clients expecting greater transparency and consistency in this area, Tracey Shirtcliff, Founder of SCOPE Better discusses what can be done to redress the balance

How wealth managers can offer excellent customer service in the modern age

As technological developments bring new competitors, the quality of customer service offered by wealth managers will decide the sector’s leading players

Mastering the art of reputation management in the digital age

With the rise of social networks, it is easier than ever for companies to attract negative publicity. The reputation management industry has been created to give businesses more control over how they are perceived online

It's important to get metrics right when it comes to measuring customer satisfaction and overall business performance

Measuring success – are we looking at the right metrics?

Traditional methods for measuring consumer satisfaction and business success may be outdated and inaccurate, says Jeremy Payne

The Institute of Hospitality: Customer Service

Excellence can be defined as a talent or quality which is unusually good, surpassing ordinary standards. It should also be considered the aimed standard of performance for any company operating in the service sector

Awards Supplement 2023

The European CEO awards 2023 have now been announced, presenting our pick of the CEOs, companies and campaigns leading their sectors.