Performance management

Top 5 reasons SMEs fail to get the most out of sales training

Experience shows that simply investing in sales training does not guarantee improved results. Here, we examine five pitfalls that are holding SMEs’ training programmes back

Getting ahead of the game: making gamification work for your business

Gamification in business has existed for a number of years without gaining widespread adoption. Barclay Ballard investigates what companies can do to ensure the concept delivers genuine results for their bottom line

It's important to get metrics right when it comes to measuring customer satisfaction and overall business performance

Measuring success – are we looking at the right metrics?

Traditional methods for measuring consumer satisfaction and business success may be outdated and inaccurate, says Jeremy Payne

Performance reviews do more harm than good – it’s time to end them

The annual performance review is a staple of business life. However, its merits have long been questioned, and now a host of companies have decided that the system is actively harmful, writes Matt Timms

Are you good at playing 3-Dimensional chess?

Industry leaders say that managing the complexity of a global business is their toughest challenge

Going the extra mile to ensure a happy client

Hospitality was once perceived as being delivered in the home or restaurants, but today many businesses recognise that they need to exceed expectations

Providing insight for global leadership

“If you always do what you’ve always done, you’ll always get what you’ve always got.” – Henry Ford (1863-1947)

Awards Supplement 2023

The European CEO awards 2023 have now been announced, presenting our pick of the CEOs, companies and campaigns leading their sectors.